Once your order is placed, it typically takes 7-10 business days to process.  Putters need to be glued to the shaft, cut to length, and have the grip of choice added.    For custom orders, please allow additional time for personalization (this could be a few weeks depending upon communications and work requested). Standard shipping usually takes 2-5 business days within the U.S.

We offer a 30-day return policy for standard, non-customized putters. If you’re not completely satisfied with your purchase, you can return the putter in its original condition for a full refund or exchange (purchase price only, not shipping costs). Please
note that custom putters, due to their personalized nature, are non-returnable.

TimberTouch Putterworks – Returns & Warranty Policy30‑Day Return PolicyWe have a 30‑day return policy, which means you have 30 days after receiving your item to request a return (this excludes customized products).

• Many of our products are handcrafted, and natural wood grains make each putter one‑of‑a‑kind. Slight variances in appearance are part of what makes TimberTouch putters unique.
• We do our best to provide multiple photos to show the details of each putter. Please review all product images carefully before purchasing.
• To be eligible for a return, the item must be in unused condition, in its original packaging, and shipped back at the buyer’s expense.

Limited 1‑Year Warranty

TimberTouch Putterworks offers a limited 12‑month warranty to the original purchaser covering significant manufacturing defects in materials or workmanship (prototype or "seconds" putters only have the 30 day return policy and do not include the limited 1 year warranty).

Warranty Details

• Coverage: Structural defects that significantly affect playability, as determined upon inspection by TimberTouch.
• Exclusions:
• Damage from water exposure, improper storage, extreme temperatures, or neglect.
• Normal wear and tear, including finish wear, surface scratches, or small cosmetic cracks/chips that do not affect play.
• Damage from misuse, such as hitting objects other than a golf ball, dropping the putter, or modifying the putter (re‑gripping, re‑shafting, etc.) outside of TimberTouch.

Prorated Resolution Based on Time of Use

If a covered defect is confirmed, TimberTouch will repair or replace the putter based on the following schedule, calculated from the purchase date (excluding engraving or customization fees):

Time Since Purchase - TimberTouch Responsibility - Customer Responsibility

0–3 months - 100% of replacement cost - Return shipping

4–6 months - 75% of replacement cost - Return shipping

7–12 months - 50% of replacement cost - Return shipping

Claim Process

1. Contact TimberTouch with proof of purchase, description of the issue, and photos of the putter.
2. TimberTouch will review the claim and provide instructions for shipping the putter for inspection.
3. Once inspected, TimberTouch will confirm whether the issue qualifies under warranty and outline any prorated cost.

Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your shipment’s progress and estimated delivery date.

Absolutely! Simply choose the "Custom Engraved" option on most all putter order pages. Then add info in the notes as to what you are envisioning. We will work with you to add some custom engraving to that putter (you name, initials, a simple piece of art, etc.) This is generally done through a few emails back and forth. We will forward a mock up to approve prior to engraving.

Yes, all Timber Touch putters can be custom-fitted with the shaft length that best matches your height and stance. Simply note the length of your choice during checkout or follow up with an email.

Our putters have a standard lie angle of 72 degrees. We can adjust this by up to +/- 3 degrees upon request.

Our putters heads are proudly designed, tested and crafted in the USA (in Wisconsin), where we oversee every step of the manufacturing process to ensure superior quality and craftsmanship. By keeping production local, we support American workers and maintain full control over the materials and processes we use.

We are committed to sustainability in both our materials and manufacturing processes. Our putters are made from responsibly sourced from sustainable forests and we avoid using harmful "forever chemicals" in our finishes. This ensures that our products are not only high-performing but also environmentally responsible.

We utilize advanced CAD (Computer-Aided Design) modeling to create precise putter designs down to the smallest detail. This technology allows us to experiment with different shapes, materials, and weighting
configurations virtually before producing a physical prototype. By doing so, we can ensure the highest level of accuracy and performance before a single putter is made.

FEA is an essential part of our testing process, allowing us to simulate how our putters will perform under real-world conditions. By using FEA, we can analyze stress points, balance, and vibration to fine-tune our designs. This helps us deliver putters that provide superior stability,
feel, and durability.

CNC (Computer Numerical Control) cutting ensures that each putter head is crafted with absolute precision. This automated cutting process allows us to achieve exacting tolerances in every component, ensuring
that every Timber Touch putter performs consistently and accurately, down to the finest detail.